Salute PK Privacy Policy

1. Introduction

This Privacy Policy applies to the Salute PK website, mobile application and all related services (collectively, "the platform"). When we say "we", "us" or "our", we mean Salute PK. When we say "you" or "your", we mean any person who accesses or uses the platform.

By creating an account, making a deposit or using any feature of Salute PK, you confirm that you have read and understood this Privacy Policy. If you do not agree with how we handle your data, please do not use the platform.

We are committed to handling your personal information responsibly. This policy is written in plain language so that Pakistani players can actually understand what data we hold, why we hold it and what happens to it. We have tried to avoid legal jargon where possible — if something is still unclear, please contact our support team and we will explain it directly.

2. Data We Collect

We collect personal data in three main ways: information you provide directly, information generated by your use of the platform, and information from payment processing.

Information You Provide

• Full name as registered on your account
• Date of birth (for age verification — you must be 18 or above)
• Mobile number and email address
• City or region within Pakistan
• Identity document details if requested during verification
• Account password (stored in hashed form — we cannot read it)

Information Generated by Platform Use

• Login timestamps and session duration
• Games played, bet amounts and game outcomes
• Deposit and withdrawal history in PKR
• Bonus claims and wagering activity
• Device type, operating system and browser version
• IP address and approximate location (city level)
• Pages visited and features used within the platform

Information from Payment Processing

When you deposit via JazzCash, Easypaisa, Raast or bank transfer, our payment processing systems receive transaction reference data. We do not store full mobile wallet credentials or bank account numbers on our servers. Payment method identifiers (such as the last few digits of a registered mobile number) may be retained to match your deposit to your account.

3. How We Use Your Data

The table below summarises the main purposes for which we use your personal data and the legal basis for each:

We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. If you have questions about any specific use of your data, contact our support team.

4. Payment Data

All transactions on Salute PK are processed in PKR. When you make a deposit through JazzCash, Easypaisa, Raast or bank transfer, the transaction is handled through secure payment infrastructure. Here is how we handle the associated data:

• Transaction reference numbers are stored to match your deposit to your account and to resolve any payment disputes.
• The mobile number associated with your JazzCash or Easypaisa wallet is used only to verify that the deposit came from a payment method registered in your name.
• Bank account numbers are never stored in full on our servers. Only partial identifiers needed for reconciliation are retained.
• Withdrawal requests are processed to your registered payment method. We retain a record of the transaction for account history and dispute resolution purposes.

If you believe a transaction on your account is incorrect or unauthorised, contact our support team immediately with the transaction reference number and date. We will investigate and respond as quickly as possible.

5. Cookies

Salute PK uses cookies and similar technologies to keep the platform working properly and to understand how players use it. A cookie is a small file stored on your device by your browser. Here are the types we use:

Essential Cookies

These are required for the platform to function. They keep you logged in during your session, maintain your game state and remember your language preferences. You cannot opt out of essential cookies without breaking core platform functionality.

Analytics Cookies

We use analytics data to understand which parts of the platform players use most, how long sessions last and where technical issues tend to occur. This data is aggregated and does not identify you individually. It helps us prioritise improvements to the platform experience.

Preference Cookies

These remember choices you have made — such as your preferred deposit method or notification settings — so you do not have to re-enter them every time you log in.

You can manage cookie preferences through your browser settings. Most modern browsers on Android and iOS allow you to clear cookies or block specific types. Note that clearing essential cookies will log you out of the platform.

6. Data Sharing

We do not sell your personal data to any third party. Full stop. However, we do share limited data with specific categories of service providers who help us operate the platform:

• Payment processors: To facilitate PKR deposits and withdrawals via JazzCash, Easypaisa, Raast and bank transfer. These providers receive only the data needed to process your specific transaction.
• Identity verification services: Where we are required to verify your identity before processing a withdrawal, a secure third-party service may process your verification documents. These providers are bound by strict data handling requirements.
• Platform infrastructure providers: Hosting, security and technical operations. These providers process data on our behalf and under our instructions only.
• Fraud prevention services: To detect unusual account activity, multiple account abuse or suspicious transaction patterns.

All third-party service providers we work with are required to handle your data securely and to use it only for the specific purpose for which it was shared. We do not permit them to use your data for their own marketing or to share it further without our explicit authorisation.

We may also disclose data where required to do so by applicable law or in response to a valid legal request. In such cases, we will disclose only the minimum data required by the specific legal obligation.

7. Data Retention

We retain your personal data for as long as your account is active and for a reasonable period afterwards. Specific retention periods depend on the type of data:

• Account registration data — retained for the duration of your account and for a period after closure as required by our record-keeping obligations.
• Transaction history — PKR deposit and withdrawal records are retained for an extended period for financial record-keeping and dispute resolution purposes.
• Game activity logs — retained for a period sufficient to resolve any game result disputes and for responsible gaming monitoring.
• Identity verification documents — retained only for as long as required by the verification process and then securely deleted.
• Communications with support — retained for a reasonable period in case of follow-up queries or escalations.

When data is no longer needed and the retention period has expired, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

8. Data Security

Protecting your personal data is something we take seriously as a practical operational matter, not just a legal requirement. Here are some of the measures we have in place:

• All data transmitted between your device and Salute PK servers is encrypted using TLS (Transport Layer Security).
• Account passwords are stored using one-way cryptographic hashing — we cannot read your password, only verify it.
• Access to personal data within Salute PK is restricted to staff who genuinely need it to perform their role.
• Payment data is handled through secure payment infrastructure with layered access controls.
• We monitor platform activity for unusual patterns that could indicate a security incident or unauthorised access attempt.

You also play an important role in keeping your account secure. Use a strong, unique password for your Salute PK account. Do not use the same password you use for your JazzCash or Easypaisa account or for your bank's online portal. Log out of the platform on shared devices.

9. Your Rights

As a Salute PK player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected] with your account details and a clear description of your request.

• Right to access: You can request a copy of the personal data we hold about you. We will provide this in a clear, readable format.
• Right to correction: If any of your personal data is inaccurate or incomplete, you can ask us to correct it. For most account details, you can update these directly in your account settings.
• Right to deletion: You can request that we delete your personal data. We will comply where there is no legal obligation requiring us to retain it. Note that transaction records may need to be retained for financial record-keeping purposes even after account closure.
• Right to restrict processing: In certain circumstances, you can ask us to stop processing your data while a dispute or query is being resolved.
• Right to withdraw consent: Where we process your data based on your consent (such as promotional communications), you can withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
• Right to opt out of marketing: If you have opted in to receive promotional messages about bonuses, cricket-season offers or new game launches, you can opt out at any time through your account notification settings.

We will respond to all data rights requests within a reasonable timeframe. If a request is particularly complex or involves a large volume of data, we may need additional time and will let you know.

10. Minors

Salute PK is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under 18. During registration, you are required to confirm your age and provide your date of birth. We may carry out additional age verification checks, particularly before processing a first withdrawal.

If we discover that an account belongs to a person under 18, we will close the account immediately, cancel any active bonuses and withhold any balance pending review. Any funds that can be traced to a verifiable deposit by the account holder may be returned to the original payment method.

11. Policy Updates

We review this Privacy Policy periodically and update it when our data practices change or when it is necessary to reflect updates in how the platform operates. The "Last updated" date at the top of this page always reflects the most recent version.

For significant changes — such as new categories of data being collected or new third-party sharing arrangements — we will attempt to notify active players through an in-platform notification or by email to your registered address. For minor clarifications or wording updates, the revised policy will simply be published here without individual notification.

Continuing to use the Salute PK platform after a policy update has been published constitutes your acceptance of the updated Privacy Policy. If you disagree with any change, please stop using the platform and close your account.

12. Contact Us

If you have questions about this Privacy Policy, want to exercise any of your data rights or have a concern about how your personal information has been handled, please reach out to our support team:

When contacting us about a data request, please include your registered mobile number or email address and a clear description of your request. This helps us locate your account and respond accurately. We aim to acknowledge all privacy-related queries within two business days and to fully resolve them within a reasonable timeframe.

You can also find answers to common account and privacy questions on our FAQ page. If your query relates to platform rules and what we are and are not permitted to do with your data, our Terms and Conditions provide further context alongside this policy.